Position Number: 0063218
Location: Parkville
Role type: Full-time; Continuing
Department: Client Services
Salary: UOM 6 – $98,870 - $107,023 per annum plus 17% super

• Deliver hands-on technical support for Microsoft endpoint technologies across a diverse university environment
• Use your customer-focused mindset and technical know-how to make a real impact supporting research, teaching, and administrative activities
• Investing in you – benefits package including salary packaging, health and wellbeing programmes, discounted services, and professional development opportunities

In line with the 2024 Enterprise Agreement clause 1.15.5 & 1.15.6.2, the University is committed to growing the number of Continuing jobs, and to increase the proportion of Continuing employment FTE in comparison to Fixed-Term or Casual employment. As part of this shared objective, all continuing vacancies will be advertised internally for a minimum of five working days to allow for current staff at the University to apply and be considered - ahead of external recruitment.

The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

Your next career opportunity
As a Technical Consultant – Microsoft End User Computing, you will play a vital role in delivering high-quality customer service and second-level technical support for devices and Microsoft systems across the University. Working both independently and collaboratively, you’ll resolve issues efficiently, provide expert consultation, and contribute to the continual improvement of digital services for staff, researchers, and students.

Your responsibilities will include:

• Provide Technical Support and Consultation: Troubleshoot issues related to Microsoft endpoints, offer expert advice, and support research teams and clinics with specialised technical needs
• Enhance User Experience: Deliver positive customer experiences, gather feedback, and contribute to improving services and knowledge bases
• Collaborate Across Teams: Work closely with various faculties, vendors, and support staff to ensure seamless IT operations and support
• Stay Current with Technology: Keep up-to-date with the latest Microsoft technologies and contribute to the implementation of new solutions

You may be a great fit if:
You are a customer-focused IT professional with strong problem-solving skills, excellent communication abilities, and a passion for delivering high-quality technical support in a dynamic university environment.

You may also:

• Have a relevant formal qualification in IT or equivalent experience.
• Possess strong analytical and problem-solving skills with the ability to adapt to new challenges.
• Demonstrate proficiency in Windows Operating Systems and various software applications.
• Have experience with device hardware including desktops, laptops, and peripherals.
• Hold industry certifications such as CompTIA A+, Cisco CCNA, or Microsoft Certified Professional.

For further information please refer to the attached PD.

What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:

• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
• Progressive, considerate leave provisions to empower your work-life balance
• Salary packaging and access to a range of discounted services including Bupa health insurance
• Health and well-being services including a leading Employee Assistance Programme

For more information check out our benefits page!

Your new team – Digital Workplace Services
Digital Workplace Services plays a vital role in enabling the University’s operations through expert technical support and service delivery. The Microsoft End User Computing team focuses on supporting the University’s large and diverse end-user computing environment. You’ll join a collaborative, skilled, and customer-focused team that values innovation, knowledge-sharing, and delivering excellent service. The team works across all faculties and administrative divisions, making a meaningful contribution to teaching, research, and day-to-day operations.

Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.

The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods. To discuss your specific requirements, please feel free to contact Bec Tucker – 0416 888 299 or send an email titled 'Reasonable Adjustments' to hr-careers@unimelb.edu.au. You can find more information for applicants requiring reasonable adjustments on our Careers website.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programmes and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023–2027 Indigenous strategy please visit our reconciliation page.

If you are a member of an Aboriginal and/or Torres Strait Islander community and would like any support, please feel free to contact our Indigenous Employment & Development team via email at oied-hr@unimelb.edu.au.

Working at the University – what you need to know
This role requires the successful candidate to maintain a Working with Children Check. The successful candidate can apply for the WWCC as part of the onboarding process. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Join Us and unlock your career potential!
Is this the perfect opportunity for you? Apply today! Including the following documents:

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

If you have any questions regarding the recruitment process, please feel free to contact Alex Spezza via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any questions regarding the job, please follow the details listed on the Position Description.