Position Number: 0036489
Location: Parkville
Role type: Full-time; Continuing
Department: Student and Scholarly Services
Salary: UoM 6 - $96,459 - $104,413 p.a. plus 17% super
- Apply now to play a crucial role in transforming students' academic journeys through the award and administration of Scholarships
- Drive scholarship excellence, enhance student support and lead process innovation
- Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.
In line with the 2024 Enterprise Agreement clause 1.15.5 & 1.15.6.2, the University is committed to growing the number of Continuing jobs, and to increase the proportion of Continuing employment FTE in comparison to Fixed-Term or Casual employment. As part of this shared objective, all continuing vacancies will be advertised internally for a minimum of five working days to allow for current staff at the University to apply and be considered - ahead of external recruitment.
The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Your next career opportunity
As a Senior Scholarship Officer at the University of Melbourne, you will work in the Scholarship team primarily supporting operational excellence through the processing of student payments and amendments to scholarship and providing high-standard customer service to students and staff within the University. You'll have the opportunity to implement process improvements and oversee the end-to-end process of various scholarship programs. You will also have a focus on quality assurance of the wider Scholarship team. Your role will directly impact students' academic journeys, making this a rewarding position for those passionate about education and student support.
Your responsibilities will include:
- Drive Operational Excellence: Manage an Operations roster of tasks, allocating work and ensuring tasks are completed within expected timelines and in accordance with documented processes, practices and guidelines. This includes sending scholarship offers, activating scholarships/ payments and processing variations to scholarship benefits.
- Support Stakeholder Management: Assist in day-to-day management of scholarship services, ensuring timely delivery and high-quality customer service.
- Manage Scholarship Programs: Oversee the application, selection, bestowal, and management activities for multiple scholarship programs.
- Implement Process Improvements: Propose, design, and implement enhancements to practices and processes based on analysis and stakeholder feedback.
- Ensure Compliance: Maintain accurate records and reporting, adhering to university policies and procedures.
You may be a great fit if:
You are a detail-oriented professional with strong organisational skills and excellent communication abilities. You must have a proven track record of being able to work under pressure, manage competing demands while maintaining accuracy, and enjoy working in a fast-paced environment.
You may also:
- Have a tertiary qualification and/or equivalent combination of relevant experience in a service-oriented organisation.
- Have excellent administrative, analytical and problem-solving skills to resolve stakeholder queries
- Demonstrate the ability to provide high-quality service while managing multiple demands under pressure.
- Have strong attention to detail
- Show proficiency in learning and using business enterprise systems and using MS Excel to compile, analyse and manipulate data for work processing and reporting purposes
- Exhibit a proactive approach to process improvement and change initiatives and a capacity to operationalise changes across a team
For further information please refer to the attached PD.
What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfillment, including:
- Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
- Progressive, considerate leave provisions to empower your work-life balance
- Salary packaging and access to a range of discounted services including Bupa health insurance
- Health and well-being services including a leading Employee Assistance Program
- Comprehensive career development and training, plus a 25% discount on UniMelb graduate courses for your immediate family members!
For more information check out our benefits page!
Your new team – Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.
The Scholarships team is responsible for the end-to-end management of over 150 University-wide scholarship programs for undergraduate, graduate and research students, and the delivery of scholarship services on behalf of other divisions in the University.
Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.
The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods. To discuss your specific requirements, please feel free to contact Kim Groizard +61 3 9035 3218 or send an email titled 'Reasonable Adjustments' to hr-careers@unimelb.edu.au. You can find more information for applicants requiring reasonable adjustments on our Careers website: https://about.unimelb.edu.au/careers
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
If you are a member of an Aboriginal and/or Torres Strait Islander community and would like any support, please feel free to contact our Indigenous Employment & Development team via email at oied-hr@unimelb.edu.au.
Working at the University – what you need to know
This role requires the successful candidate to maintain a Working with Children Check The successful candidate can apply for the WWCC as part of the onboarding process. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Join Us and unlock your career potential!
Is this the perfect opportunity for you? Apply today! Including the following documents:
- Resume
- Cover Letter outlining your interest and experience
- The responses against the following 3 Selection Criteria^ (found in the Position Description)
2. Ability to handle multiple demands under pressure while work as part of a team and independently, to use reporting and metrics to ensure work is accurate and progressing towards desired outcome, and to self-motivate and respond to changing work priorities
3. Ability to find ways to remove (organisational) barriers and to build positive and productive working relationships with own team members and across organisational boundaries to ensure outcomes are achieved
6. Well advanced in learning and using emerging and existing software applications and business enterprise systems, such as MS Office suite (in particular Excel), CRM systems, and databases, to compile, analyse and manipulate data for processing, reporting and analysis
Position Description
