Position Number: 0065436
Location: Parkville
Role type: Full-time; Fixed-term for 12 months
Department/School: Academic Technology
Salary: UOM 9 - $139,693 - $145,339 p.a. plus 17% super
- Drive system excellence / Enhance student experience / Collaborate with diverse stakeholders
- Apply now to shape the future of student administration systems and support services at a leading university
- Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.
The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Your next career opportunity
As the Lead, Support and Operations within Student and Learning Systems, you'll play a pivotal role in delivering functional and technical support for the University of Melbourne's student administration systems. You'll have the opportunity to develop and manage support services, monitor system performance, and liaise with critical stakeholders. Your expertise will directly impact the student experience by ensuring key systems are operational and fit for purpose. This role offers you the chance to lead process development and support models during crucial system transitions.
Your responsibilities will include:
- Manage Support Services: Develop and oversee proactive and reactive support for student administration systems, ensuring resolution within service standards.
- Monitor System Performance: Assess system processes and identify emerging issues to maintain optimal functionality.
- Stakeholder Engagement: Liaise with internal users, external stakeholders, and vendors to ensure effective system operations.
- Strategic Planning: Align support functions with the University business cycle, anticipating customer needs and communicating key dates and activities.
- Transition Management: Develop processes and support models for transitioning systems from project implementation to operational support.
You may be a great fit if:
You are an experienced IT professional with a strong background in system support and operations, possessing excellent communication skills and the ability to manage complex technical environments while focusing on enhancing user experience.
You may also:
- Have extensive experience in managing support services for large-scale administrative systems.
- Possess strong knowledge of student administration systems and higher education processes.
- Demonstrate excellent stakeholder management and communication skills.
- Have experience in developing and implementing support models and processes.
- Be adept at aligning technical operations with business cycles and user needs.
- Have a track record of successful system transitions from project to operational phases.
For further information please refer to the attached PD.
What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:
- Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
- Progressive, considerate leave provisions to empower your work-life balance
- Salary packaging and access to a range of discounted services including Bupa health insurance
- Health and well-being services including a leading Employee Assistance Program
- Comprehensive career development and training, plus a 25% discount on UniMelb graduate courses for your immediate family members!
For more information check out our benefits page!
Your new team – Academic Technology
Within Business Services, Academic Technology encompasses the Student and Learning and Research Domains. Academic Technology develops and strategically manages the information technology needs of academics and students across the University by providing project delivery, uplift, management and support for core and enterprise teaching, learning and research systems
Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.
The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods. To discuss your specific requirements, please feel free to contact Kim Groizard +61 3 9035 3218 or send an email titled 'Reasonable Adjustments' to hr-careers@unimelb.edu.au. You can find more information for applicants requiring reasonable adjustments on our Careers website: https://about.unimelb.edu.au/careers
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Working at the University – what you need to know
This role requires the successful candidate to maintain a Working with Children Check The successful candidate can apply for the WWCC as part of the onboarding process. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Join Us and unlock your career potential!
Is this the perfect opportunity for you? Apply today! Including the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
If you have any questions regarding the recruitment process, please feel free to contact Mick Powar via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the details listed on the Position Description.
Position Description
