Job no: 0030098
Location: Parkville
Role type: Full-time; Continuing
Department: Student and Scholarly Services
Salary: UOM 5 - $83,159 - $95,518 p.a. plus 17% super
- Deliver support services for incoming and outgoing students, maintaining effective relationships with international partners and university colleagues.
- Facilitate global learning experiences by managing international exchange programs and partnerships.
- Brilliant benefits and a flexible hybrid work environment!
About the Role
Education Abroad Advisors manage learning abroad services for both incoming international exchange students and University of Melbourne students pursuing overseas study. They handle application administration, deliver frontline services, and build effective relationships with international partners, students, and university colleagues.
Your responsibilities will include:
- Provide accurate and timely advice and support to students on learning abroad programs, demonstrating understanding of relevant policies and procedures. Proactively respond to student inquiries with subject matter expertise and consistent information.
- Process and assess incoming and outgoing student applications, including correspondence with applicants and international partners, application progression, follow-up on supplementary documentation, and maintenance of the student database for reporting.
- Provision of services to international students to support transition to and academic success at Melbourne including housing, coordination and delivery of orientation activities, academic and pastoral support in conjunction with the wider Academic Services team
- Work collaboratively with internal stakeholders including academic divisions, Student & Scholarly Services colleagues
Who we are looking for
The ideal candidate excels in interpersonal and oral communication within cross-cultural contexts, demonstrates proven stakeholder management and problem-solving skills, and exhibits flexible thinking to develop innovative programs, along with highly developed time management and prioritisation abilities to meet tight deadlines under pressure.
You will also have:
- The appointee will have: Undergraduate qualifications in a relevant discipline and or equivalent mix of education and relevant experience
- Experience in the provision of learning abroad and student exchange services or other complex student programs within a higher education context
- Demonstrate COO values by acting in the best interest of your employer; displaying service excellence by striving to deliver beyond expectations and taking ownership of the delivery; and value working collaboratively, connecting with people and building relationships in your workplace.
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team - Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
- The responses against the Selection Criteria^ (found in the Position Description)
If you have any questions regarding the recruitment process, please feel free to contact Walid via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Position Description
