Job no: 0055882
Location: Parkville
Role type: Full-time; Continuing
Department: Student and Scholarly Services (SASS)
Salary: UOM 4 – $76,901 – $81,615 p.a. plus 17% super
- Provide high-quality administrative support to the Health Service, ensuring timely and professional assistance for individuals seeking medical help.
- Be part of a health service team, supporting students and making a positive impact on their lives through exceptional care.
- Brilliant benefits and a flexible hybrid work environment!
About the Role
The Administrative Assistant will provide high-quality administrative support to the Health Service Administration Lead and the broader Health Service team. Key responsibilities include medical reception, registering and billing patients, supporting doctors, maintaining patient databases, and overseeing financial management, all while ensuring efficient and professional service delivery. The role requires strong customer relations skills, independent judgment, and the ability to work collaboratively within a dynamic environment, fostering effective relationships with colleagues and stakeholders to meet the needs of individuals seeking medical assistance.
Your responsibilities will include:
- Ensure adherence to University and Health Service policies while providing timely support to individuals at the front counter, including effective triage in emergencies.
- Offer guidance to agency and students@work staff to maintain a high level of service and foster a harmonious work environment.
- Minimise waiting times for patient registration and consultations by efficiently monitoring bookings and processing payments.
- Utilise medical software for accurate patient data management and support the nursing team with sensitive health information entry, while maintaining proficiency in Microsoft Office applications for communication and reporting.
Who we are looking for
You will be an effective team player with strong communication and negotiation skills, able to engage sensitively with a diverse range of individuals. You will demonstrate initiative and a collaborative spirit within a small team, manage sensitive information professionally, and possess problem-solving abilities to address enquiries while working under routine supervision.
You will also have:
- Experience as an Administrative Assistant, preferably in a medical practice using computerised appointment and medical management software, including Best Practice Software and experience with Medicare.
- Proficiency in Microsoft Word, Excel, and Outlook, along with strong computer literacy skills.
- Knowledge of financial functions, including GST application, invoicing, receipting, and reconciliations, as well as experience handling EFTPOS machines.
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Student and Scholarly Services (SASS)
Student and Scholarly Services (SASS) handles student administration from recruitment to graduation. The Executive Directorate, led by the Executive Director and Academic Registrar, manages student grievances, operational planning, and communications, while providing support to the Executive Director and sub-portfolio directors.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
- The responses against the Selection Criteria (found in the Position Description)
If you have any questions regarding the recruitment process, please feel free to contact Walid via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Position Description
