Job no: 0052648
Location: Parkville
Role type: Full-time; Continuing
Department: School and Scholarly Services
Salary: UOM 7 – $106,432 - $115,211 p.a. plus 17% super
- Oversee and support administrative staff and maintain effective relationships with the provider and its patients.
- Lead and mentor administrative staff to deliver professional and timely health service administration.
- Brilliant benefits and a flexible hybrid work environment!
About the Role
The Administration Lead (AL) reports to the Health Service Manager, providing high-quality administrative oversight to ensure efficient operation of the Health Service. The AL oversees administrative staff, maintains effective working relationships, and ensures professional service delivery, while also leading and mentoring the administrative team. The role involves a variety of tasks, including medical reception support, database maintenance, financial management, and additional functions as needed.
Your responsibilities will include:
- Ensure that the policies of the University and Health Service are followed at all times
- Provide broad oversight, supervision, and assistance to agency staff and Administration Assistants, under the direction of the Manager, to enable them to provide a high level of support to the functions of the Health Service.
- Delegate tasks effectively to ensure the Health Service functions effectively
- Ensure administrative staff engage with patients in a welcoming and empathic manner
Who we are looking for
The ideal candidate can manage different personalities and work unsupervised, demonstrating sensitive and empathetic communication with a wide range of people. They excel in collaborative team environments, exhibit initiative and respect, possess strong problem-solving and negotiation skills, and handle sensitive material professionally to assist concerned patients.
You will also have:
- The appointee will have: Tertiary qualification, such as a Bachelor Degree or Division 2 Nurse or Medical Administration or an equivalent combination of relevant experience and education/training.
- Demonstrate the University Services Values of University First by acting in the best interest of your employer; displaying Service Excellence by striving to deliver beyond expectations and taking ownership of the delivery; and value working collaboratively as One Team, connecting with people and building relationships in your workplace.
- Experience as an administrator leader, in a medical practice using a computerised appointment and medical management software package.
- Sound knowledge of Microsoft Word, Excel and Microsoft Outlook
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
- The responses against the following Selection Criteria (2, 4,6,7) (found in the Position Description)
If you have any questions regarding the recruitment process, please feel free to contact Walid via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Position Description
