Job no: 0059383
Location: Parkville
Role type: Full-time; Fixed-term for 12 months
Department: Chief Operating Officer Portfolio
Salary: UOM 6 – $96,459 – $104,413 p.a. plus 17% super
- Coordinate operational support for student experience, employability, and enrichment programs and activities.
- Opportunity to enhance student engagement and employability through diverse co-curricular initiatives.
- Brilliant benefits and a flexible hybrid work environment!
This position is a professional development opportunity for University of Melbourne staff. Only current Continuing, Fixed-Term, and Casual staff are eligible to apply. Eligible staff wishing to apply must update their profile on the application page to indicate they are ‘currently employed by the University of Melbourne’. This will confirm eligibility for positions that are open to internal staff applicants only.
About the Role
The role involves coordinating and delivering operational support for extra- and co-curricular activities aimed at enhancing student experience and employability. Strong administrative, data management, interpersonal, and customer service skills are essential, along with a commitment to collaboration, process improvement, and adherence to university policies and guidelines.
Your responsibilities will include:
- Act as a key contact or initial point of reference to support student facing services, activities and experiences within identified extra- and co-curricular campus locations
- Coordinate operational arrangements surrounding space management, on-boarding and venue operation processes and activities for in-scope venues, locations and programs
- Coordinate training, support and supervision of casual staff (including Students@Work interns) and volunteers during campus activities, events and service delivery
- Provide assistance to team members, ensuring that up to date knowledge of activities is maintained to be able to assist other team members across other services and events during peak periods
Who we are looking for
The ideal candidate possesses strong organisation and time management skills, excelling under pressure to prioritise tasks effectively amid competing demands. They demonstrate initiative, autonomy, and a commitment to providing excellent service, complemented by exceptional interpersonal skills.
You will also have:
- The appointee will have: tertiary qualifications in a relevant discipline or an equivalent combination of relevant experience and education/training.
- Excellent interpersonal skills, with an ability to relate positively on an individual basis with a wide range of people from students to senior management and external stakeholders
- Demonstrated experience working in a public-facing customer service context, ideally in a tertiary student experience environment
- Demonstrated expertise in operations coordination in complex environments with multiple stakeholders
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
If you have any questions regarding the recruitment process, please feel free to contact Walid via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Position Description
