Job no: 0062865
Location: Parkville
Role type: Full-time; Continuing
Department: Office of the Provost
Salary: UOM 9 – $139,693 - $145,339 p.a. plus 17% super
- Drive the optimisation of our admissions process and orchestrating initiatives to bolster student success
- Oversee admissions procedures and develop support systems for students from enrolment to graduation
- Brilliant benefits and a flexible hybrid work environment!
As required by clause 1.15.9 of the 2024 EA, current casual or fixed-term employees of the University will be provided with 7 days of prior opportunity to apply for and be considered for vacant continuing positions if they meet the following criteria:
- they have been employed by the University over two or more semesters and over two consecutive calendar years,
- they have been employed on a 0.5 FTE or more time fraction, and
- they have the skills, experience, qualifications, and expertise required by the Selection Criteria.
In addition, redeployment candidates will be given a prior opportunity under the Recruitment and Appointment Policy together; this cohort is known as Priority Candidates.
This position is a professional development opportunity for University of Melbourne staff. Only current Continuing, Fixed-Term, and Casual staff are eligible to apply. Eligible staff wishing to apply must update their profile on the application page to indicate they are ‘currently employed by the University of Melbourne’. This will confirm eligibility for positions that are open to internal staff applicants only.
About the Role
As Manager of Admissions and Student Success you will hold a strategic position, driving the optimisation of our admissions process and orchestrating initiatives to bolster student success. This pivotal role involves not only overseeing admissions procedures but also orchestrating a comprehensive support system for students from enrolment to graduation. Leading a team of Admissions Officers and Student Success Advisors, the Manager ensures a seamless journey for both prospective and current students, aligning our processes with organisational objectives and enhancing the overall student experience. Collaboration with internal stakeholders is paramount, as you will work closely to refine admissions policies and procedures, fostering an environment conducive to student achievement.
Your responsibilities will include:
- Providing strategic direction and leadership for the admissions and student success team, aligning their efforts with organisational goals and priorities.
- Leading a team of Admissions Officers and Student Success Advisors, fostering a culture of collaboration, professional growth, and excellence in service delivery.
- Overseeing the end-to-end admissions process, including application review, interview coordination, faculty escalation and offer processing to ensure a smooth and efficient experience for prospective students.
Who we are looking for
We seek a visionary leader with robust leadership acumen, a profound comprehension of admissions intricacies, and an unwavering dedication to cultivating student success. You will have excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders and effectively address student needs and concerns.
You will also have:
- Relevant post-graduate qualification and/or extensive experience, or an equivalent combination of relevant experience and education/training in finance, business administration, economics, or a related field.
- A strategic mindset with the ability to think critically, anticipate challenges, and develop innovative solutions to enhance admissions processes and student support services.
- Proven experience in admissions management and/or student services in online education, or similar customer service role in a dynamic, digital-first environment.
- Strong leadership and managerial skills, with the ability to motivate and inspire team members to achieve performance goals.
- Previous experience working with edtech partners will be highly regarded.
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Office of the Provost
Led by the Provost, the Office of the Provost supports the achievement of the vision and objectives for education, people and community set out in Advancing Melbourne 2030. The Office of the Provost portfolio sits alongside other divisions (Research, International, Strategy & Culture, Administration & Finance) within Chancellery, and is responsible for strategic leadership.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
If you have any questions regarding the recruitment process, please feel free to contact Ivanka Yan via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Position Description:
Position Description
