Job no: 0054154
Location: Parkville
Role type: Full-time; Fixed-term for 18 months
Department: Academic Technology
Salary: UOM 7 - $102,338 - $110,780 p.a. plus 17% super
- Provide high-standard functional support services for student administration systems
- Opportunity to gain expertise in ITIL Service Management, and problem analysis, enhancing skills and advancing career prospects
- Brilliant benefits and a flexible hybrid work environment!
About the Role
As a Student Administration Systems Analyst, you will provide high-quality support to users, ensuring smooth operation of student administration systems. Your role involves handling support requests, monitoring system performance, and collaborating with stakeholders to optimise functionality.
Your responsibilities will include:
- Daily triage, monitoring, and resolution of support requests across multiple channels, prioritising responses and managing issues according to standards and KPIs
- Configure systems, provide support, and analyse applications and technologies within the Student Administration Systems team's scope
- Escalate incidents, requests, and problems following internal prioritisation processes to team members or vendor support when necessary
Who we are looking for
You will have strong interpersonal and communication skills. Additionally, you should demonstrate self-driven learning, technical competence, and adept problem-solving abilities in high-pressure environments.
You will also have:
- Undergraduate qualifications in a relevant discipline and or equivalent mix of education and relevant experience
- Experience using ITIL methodologies to manage support and operational requests
- Knowledge of student administration systems and processes is highly desirable.
For further information regarding responsibilities and requirements please refer to the attached PD.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Business Services
Business Services provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier-free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at hr-careers@unimelb.edu.au, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
If you have any questions regarding the recruitment process, please feel free to contact Alex Spezza via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Position Description
