Job no: Multiple Opportunities Available
Location: Parkville
Role type: Full-time; Fixed-term roles available
Department: Operational Performance Group
Salary: Roles ranging from UOM 7 – UOM 10, $102,338 – $143,913 p.a. plus 17% super
Please ensure to read through Position Descriptions below to see specifications for each role.
About the Roles
All roles sit within the Digital, Design and Service Experience team within the Operational Performance Group. These roles play an important part in leading the practice of service improvement across the University and cultivating a culture of and the capability for continuous improvement. The roles that we are currently seeking are:
- Service Improvement Manager
- Senior Service Improvement Leads (multiple positions)
- Service Improvement Lead (multiple positions)
- Service Improvement Analyst
You will be a part of a team of high performing professionals in the Digital, Design & Service Experience Team who partner with stakeholders across the University to deliver projects to improve the student and staff experience. In addition to service improvement specialists, the team includes designers and digital designers and we utilise a blended improvement toolkit when working on projects.
You will work on small to large-scale projects with a variety of stakeholders to improve the processes that deliver our services to students, academics and staff. You’ll apply service improvement methods, tools and mindset to address complex problems and opportunities.
Who we are looking for
We are seeking individuals with experience in and a deep understanding of Service, Process, and Business improvement methodologies who are motivated by solving complex problems in sometimes ambiguous environments.
The ideal candidates will demonstrate a true passion for human-centered continuous improvement and advocate for these methods across various stakeholders at the University.
Candidates who excel when working in a diverse project team and demonstrate a growth mindset evidenced by empathy, curiosity and resilience will thrive in these roles.
For further information regarding skills and experience specific to each role please refer to the attached PDs for the individual role that you are interested in applying for.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new, wider team – Operational Performance Group
The Operational Performance Group delivers functions that facilitate the design, evaluation, and improvement of services across the University, and business partnering services to Chancellery.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier-free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at hr-careers@unimelb.edu.au, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
Please ensure to select the role(s) that you are wanting to apply for when completing the application form.
Position Description:
0062242 - Service Improvement Manager - PD.pdf
0062243 - Senior Service Improvement Lead - PD.pdf
0062245 - Service Improvement Lead - PD.pdf
0062247 - Service Improvement Analyst - PD.pdf
If you have any questions regarding the recruitment process, please feel free to contact Ivanka Yan via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
