Position Number: 0041167
Location: Parkville
Role type: Full-time; Continuing
Department: Business Services
Salary: UOM 10 – $149,670 p.a. plus 17% super
- Lead the architectural management of the ServiceNow platform to ensure technically sound and feasible design.
- Opportunity to shape ServiceNow strategy and provide mentorship, influencing best practices and technical excellence across the team.
- Brilliant benefits and a flexible hybrid work environment!
About the Role
This role sits within the ServiceNow Solutions Team, working closely with Product Managers, Product Owners, and Development Teams, as well as Enterprise Architecture, to ensure ServiceNow development aligns with university goals.
Your responsibilities will include:
- Provide thought leadership on optimal ServiceNow design and implementation, focusing on strategic alignment, robust architecture, seamless integration, governance, and continuous improvement.
- Act as the primary technical authority for ServiceNow, overseeing platform architecture, integration, and interfacing technologies.
- Ensure high-level design documentation for clear development, maintenance, and future enhancements, promoting transparency and alignment across teams.
Who we are looking for
We’re looking for people who demonstrate proven experience in designing ServiceNow solutions to meet business needs, ensuring alignment with organisational goals through tailored workflows, custom applications, and integrations that drive efficiency and add measurable value.
You will also have:
- ServiceNow Certified Application Developer (or higher) certification and ITIL certification with service management experience in an operational setting
- Extensive experience implementing and integrating complex systems, ensuring seamless functionality, optimised data flow, and alignment with organisational objectives.
- Proficient in JavaScript, including expertise in AngularJS as a web application framework on the ServiceNow platform. This experience includes developing and customizing user interfaces, enhancing functionality, and building dynamic, responsive applications that meet complex business needs.
- Strong functional and technical expertise in ServiceNow, with significant experience in large-scale implementations.
- Proven success in positioning ServiceNow as an enterprise service management and development platform for custom applications across IT, HR, and Finance.
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Business Services
Business Services provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Mick Powar via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Position Description
