Job no: 0001079
Location: Parkville
Role type: Full-time; Continuing
Department: Advancement, Operations
Salary: SM1 salary plus 17% super
- Leadership role in philanthropy Operations
- Use your planning expertise to drive positive change for the University of Melbourne
- Brilliant benefits and a flexible hybrid work environment!
As required by clause 1.15.9 of the 2024 EA, after seven days of internal advertising, current casual or fixed-term employees of the University will be provided with prior opportunity to apply for and be considered for vacant continuing positions if they meet the following criteria:
- they have been employed by the University over two or more semesters and over two consecutive calendar years,
- they have been employed on a 0.5 FTE or more time fraction, and
- they have the skills, experience, qualifications, and expertise required by the Selection Criteria.
In addition, redeployment candidates will be given a prior opportunity under the Recruitment and Appointment Policy together; this cohort is known as Priority Candidates.
About the Role
Join our rapidly growing Advancement team in a leadership role as Director, Advancement Operations! Oversee two key teams - Customer Success and Prospect Research & Management - driving efficiency, strategic planning, and alumni and donor engagement. You'll leverage your strong leadership, emotional intelligence, and analytical skills to provide expertise and guidance, fostering collaboration across Advancement and beyond.
We’ve got big plans for our Operations team; this high-impact role demands a strategic thinker with a proven track record of innovation and a passion for professional development. Join us and make a real difference in the fundraising space.
Your responsibilities will include:
- Lead and manage Advancement Customer Success and Prospect Research & Management teams, optimising performance, staff well-being, and continuous improvement.
- Oversee the integrated operating plan with Communications & Marketing, including strategy, development, implementation, and process improvement.
- Lead the advancement technology portfolio, collaborating with partners to ensure system development and maintenance (Salesforce, Affinaquest, etc.).
- Analyse, recommend, and implement new technology and process solutions to enhance Advancement programs and reporting.
Who we are looking for
We seek a strategic problem-solver with exceptional interpersonal skills and proven ability to build strong relationships, navigate complexity, and lead effectively. This individual must excel in both written and verbal communication, delivering data-driven solutions and fostering a collaborative environment.
You will also have:
- A post-graduate qualification in a relevant discipline with extensive relevant experience in a similar position; or an equivalent combination of relevant extensive experience and education/training.
- Extensive experience in providing leadership and direction to staff, with proven experience in managing a medium sized multi-disciplinary team to achieve goals and objectives.
- Demonstrated ability to successfully lead change and build cohesive teams dedicated to exceptional customer service and continuous improvement.
- Proven ability in budget management and comprehensive planning processes with excellent conceptual and analytical skills.
- Strong digital literacy, a sound understanding of CRM and companion systems, and experience in managing business solution innovation projects.
For further information regarding responsibilities and requirements please refer to the attached PD.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – “Advancement“
The Advancement Office aims to facilitate the establishment and maintenance of mutually beneficial relationships between the University and its alumni, friends and benefactors. It is responsible for the management of programs relating to alumni and benefactors and provides services to and works collaboratively with faculties and other central administration areas.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at kim.groizard@unimelb.edu.au with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
If you are shortlisted for this position, you may be invited to partake in a Video interview assessment through our third part provider HireVue. Please let us know if you cannot complete this step and we will support you accordingly.
If you have any questions regarding the recruitment process, please feel free to contact Susan Bradley via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not submit your application to this email address.
Position Description
