Job no: 0036330
Location: Parkville
Role type: Full-time; Continuing
Department: Student and Scholarly Services (SASS)
Salary: UOM 5 – $83,159 – $95,518 p.a. plus 17% super
- Deliver enrolment services and support student needs by assessing requests, managing compliance, and ensuring accurate enrolment processes.
- Engage in diverse tasks and student-focused problem-solving in a collaborative, service-driven environment.
- Brilliant benefits and a flexible hybrid work environment!
About the Role
As an Enrolment Adviser, you will play a pivotal role in delivering high-quality, time-sensitive enrolment services to students and staff across the University. This position requires strong interpersonal and administrative skills, alongside a commitment to customer service, collaboration, and continuous improvement. You will manage a diverse range of tasks, from assessing enrolment variations and academic progress to supporting compliance with University and Government policies, ensuring a seamless experience for students throughout their academic journey.
Your responsibilities will include:
- Delivering accurate and culturally appropriate advice and support to students and colleagues, managing complex or sensitive enquiries and ensuring compliance with course rules and policies.
- Conducting study plan audits, assessing enrolment status, academic progress, and visa requirements, and supporting initiatives such as student exchange and enrolment assistance.
- Developing and maintaining professional relationships with stakeholders, drafting process documents, web content, reports, and training materials, and representing the team in working groups.
- Proactively identifying and addressing issues, contributing to system improvements, and collaborating with Student Services teams to provide seamless support throughout the student lifecycle.
Who we are looking for
You will demonstrate a strong commitment to providing exceptional customer service within a large and complex organisation, showcasing your versatility, problem-solving skills, and ability to manage multiple tasks effectively. Your collaborative nature, strong communication skills, and dedication to service excellence will enable you to build relationships, deliver professional advice, and contribute to process improvements while maintaining high standards of accessibility, accuracy, and compliance.
You will also have:
- An undergraduate degree or advanced diploma qualification with at least one year’s relevant work experience, or an equivalent combination of education and experience.
- A high level of proficiency in using large integrated databases and standard software applications, including the Microsoft Office suite (Word, Excel, PowerPoint, Outlook), with the ability to quickly adapt to new systems.
- Desirable knowledge of student administration services, their interdependencies, and the academic and personal challenges faced by tertiary education students.
- Experience with systems such as TechnologyOne ‘Student Management,’ OneCRM/Salesforce, Resolve, APEX, and FormStack, as well as familiarity with PRISMS and the Education Services for Overseas Students (ESOS) Act.
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Student and Scholarly Services (SASS)
Student and Scholarly Services (SASS) handles student administration from recruitment to graduation. The Executive Directorate, led by the Executive Director and Academic Registrar, manages student grievances, operational planning, and communications, while providing support to the Executive Director and sub-portfolio directors.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
If you have any questions regarding the recruitment process, please feel free to contact Rehan via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Position Description
